Author Topic: A timely warning  (Read 319 times)

Ian

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A timely warning
« on: January 08, 2025, 08:09:21 PM »
As you get older, you would think that you won't get caught out, but lo and behold, I fell for it.
As most on here are aware, I'm restoring a 1991 SRX, one of the biggest jobs that was required was the rechroming of the fork stanchions. They weren't excessively bad but did require a new hard coat. I found a couple of companies that do the deed. One was Philpotts in Bedfordshire (quote £270) and Hard Chrome Plating in Mansfield (quote £180). The last company I can recall there being an article in Classic Mechanics mag a few years ago. I took the offending stanchions to him, (a 4hour round trip from Telford) and was told 10 week delivery (Philpotts were 12 week minimum delivery!). However on trying to get in touch with Steve Freak at HCP, nothing, no answering of phone calls,voice mail or reply to texts. Then out of the blue a I had a message saying he was driving around Greece and my job would be done over the Xmas break. I let the holiday pass to give him the full time to complete the job, I tried to contact him again, this time neither his mobile or works phone were recognised. I contacted a company next to his unit in Mansfield and he told me that HCP were still locked up and no sight of anyone. Yesterday I tried all phone numbers again and got an answerphone message from GiffGaff, a totally different provider from before. I have duly left messages on this but gave received nothing, again. On looking at the website it appears that I'm not the first that this has happened to and Steve has left angry customers from all over the country, including our very own Steve Lake
As the title states....a timely warning!
1 Speed400 1 C400X -2 thumpers plus one!

Moto63

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Re: A timely warning
« Reply #1 on: January 09, 2025, 08:20:21 AM »
Really sorry to hear of the crap service that both you and Steve have been subjected to Ian.
This country seems to be breeding more & more “companies” & people that seem to get a kick out of “getting one over you”
I can only offer both you and Steve my sympathy and wish you the very best of luck in getting your parts back, hopefully in one piece, if not having the actual chroming done.
One thing I do know is that you will eventually overcome this set back and yet again turn out a superbly finished off SRX
Best of luck and keep us posted on any developments 🤞👍
Cheers, Michael

xbally

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Re: A timely warning
« Reply #2 on: January 09, 2025, 09:18:38 AM »
Yes this scenario rings a bell with me-similar problems of this nature reported IIRC. I think the person who first experienced  similar difficulties did eventually get things resolved but the time factor and lack of communication clearly is wholly unacceptable. We are no longer in the 1970's (or so I thought) where it was common place for customers to be treated in such an offhand way.
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Ian

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Re: A timely warning
« Reply #3 on: January 29, 2025, 10:44:46 PM »
After many calls, emails texts and WhatsApp messages, I finally have my shiny re-chromed stanchions. I won't bore you with details but I was given a good discount for "the hassle". I did make a few suggestions to Steve. So hopefully I can put the experience behind me now.
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Moto63

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Re: A timely warning
« Reply #4 on: January 30, 2025, 08:00:11 AM »
Well... this is a real double edged sword for me. On one hand I’m absolutely delighted you’ve managed to get your parts back Ian
HOWEVER..... that means you’ll be able to crack on with the build, I was kind of hoping I might beat you to the winning post and actually get my tracker finished before you 🤣🤣

Only joking.... delighted that you’ve got the stanchions back, hopefully they’re as good as you hoped 🤞👍
Cheers, Michael

CrazyFrog

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Re: A timely warning
« Reply #5 on: February 03, 2025, 06:51:37 PM »
Good to hear there was a happy ending!
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Itsme

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Re: A timely warning
« Reply #6 on: February 04, 2025, 09:23:09 AM »
Glad things worked out in the end. Sadly I have read other reports of Mansfield Hard Chrome Plating being a nightmare to deal with which is very upsetting as in the 80s they were the best place to go to for this service.

Not wishing to sound like a 'well in my day.....' sort, but it does seem things are worse now, Michael's fight with CCM, your experience with HCP and a friend of mine who had to take Nourish Engineering to court to get a £2500 refund on a crank they never built for him. Maybe the people who run these companies are now winding down after working for 40 or 50 years, but that doesn't excuse crappy service.

Ian

Ian

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Re: A timely warning
« Reply #7 on: February 05, 2025, 04:54:24 PM »
As you say Ian (Itsme) service and backup doesn't exist anymore, and you have to pay more for less in return. This latest bike I'm restoring, I can't believe how expensive it has been, and the fork stanchions saga hasn't helped one iota 😕
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Steve Lake

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Re: A timely warning
« Reply #8 on: February 05, 2025, 09:17:48 PM »
As you mentioned Ian, the actual work carried out by Steve Freake is good, but a 9 month delay and numerous calls/emails/txt's none of which were answered, ending up with properly worded documentation starting small claims court proceeding sent 'signed for' to the business & home addresses before i got my 2 pairs of stanchions back. takes the gloss off of proceedings a bit !!

he could have a nice little business there if he had someone handling the 'front end' with a bit of customer communication.

tj63

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Re: A timely warning
« Reply #9 on: February 18, 2025, 10:49:32 AM »
Sorry to hear about the shoddy service Ian. I think my big brother used to work at that place many moons ago. Looking forward to seeing yet another SRX restoration.